Accommodation Manager (Quản lý vùng)

POSITION TITLE: ACCOMMODATION MANAGER

LOCATION:  Bến Thành Ward, District 1, HCM City

BENEFITS:  Attractive salary: 15M ++ (KPI bonus)

POSITION SUMMARY: 

The Accommodation Manager is responsible for all aspects of operations at properties, to day-to-day staff management and guests. Provide leadership and strategic planning to all departments in support of our service culture, maximized operations and guest satisfaction

DUTIES AND RESPONSIBILITIES:

  • Be responsible for ensuring the smooth operation of the system
  • Ensuring processes and high compliance in terms of guest relation, housekeeping, and reservation standards
  • Organizing department training and hiring new employees to ensure that staffing is maintained at an appropriate level to match business demand
  • Making monthly employees timesheet
  • Participating in all regular and operational meetings and in the formulation of strategic business plans
  • Establishing a monthly reporting system to monitor
  • Handling all guest complaints expeditiously to complete resolution
  • Closely monitoring the financial performance of the department to ensure that they are kept in line with the budget
  • Review inventories monthly in order to order goods, and supplies
  • Providing solutions to improve the problem of the properties and assist in implementing corrective measures

QUALIFICATIONS:

  • Bachelor’s degree preferred (ideally in hospitality)
  • 1-2 years required years of experience in a hotel environment or related field.
  • Excellent verbal and written communication skills
  • Working knowledge of rooms management systems is required
  • Strong organizational skills
  • Knowledge of foreign languages can be an advantage
  • Proactive work style
  • Ability to work well under pressure and keep calm in difficult situations

 

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