Please prepare the reservation code/ booking ID for more accurate and quicker supportt when check-in

• Check-in time: from 14:00
• Check-out time: before 12:00 (noon)

Please provide Cozrum photos of all staying guests' Identity Card (Citizenship Identification Card or Passport or Driving License) to complete the registration process. Cozrum reserves the right to refuse bookings with insufficient information under the Law.

• Reservations are canceled before 24h in advanced to the check-in time: free cancellation.
• Reservations are canceled after 24h in advanced to the check-in time: the cancellation fee is equivalent to first night room rate.
• Reservations are canceled after check-in time:

  - Before 24h in advacned to actual check-out time: free cancellation for the remaining nights.

  - After 24h in advanced to actual check-out time: cancellation fee equivalent to 1 night of room rate.

For bookings that do not show up and Cozrum does not receive any confirmation from the guest: Cozrum will hold the first night for the guest and apply a non-refundable charge for the remaining nights.

For bookings that eligible for refunds, all refunds will be processed within 5-7 business days (except Saturday-Sunday and National Holidays).

Please fill in the VAT information at the following link: https://cozrum.com/form/invoice

PLEASE NOTE:E-invoices will be processed within 2-5 business days (from the check-out date and completed payment), except Saturday - Sunday and National Holidays. Cozrum does not support E-invoice for requests submitted after the check-out date.